Support

Talk to humans who run integrations for a living

Datasync pairs every account with architects, integration engineers, and support leads who know your environment.

Reach us through the channels below or self-serve with curated documentation, runbooks, and status updates.

Fastest response

Critical incidents? Email noc@datasync.com or call +1 (800) 555-1212

Our NOC is staffed 24/7 with integration engineers who can reroute traffic, reprocess transactions, and coordinate partner communications.

Choose the channel that fits

24/7 incident desk

Critical production issues, partner outages, and SLAs.

Average response: < 15 minutes

Customer programs pod

Onboarding questions, roadmap planning, and program reviews.

Average response: same business day

Community & office hours

Weekly AMAs with architects, release notes, and best practices.

Live every Thursday at 11am ET

Browse curated documentation while you wait for a response or to unblock yourself.

Integration runbooks

Step-by-step guides for AS2, SFTP, and ERP cutovers.

Monitoring & alerting setup

Configure dashboards, smart alerts, and escalations.

Compliance & security docs

Download SOC 2, HIPAA, penetration tests, and policies.

Critical incidents

< 15 min

Response time, 24/7

Major incidents

< 30 min

Response within support hours

Change requests

1 business day

Program tweaks, partner adds

We’re available globally with follow-the-sun coverage.

North America

+1 (800) 555-1212

EMEA

+44 20 4526 9820

APAC

+61 2 7202 1234